There have been a number of reports on social media that Pro Tools wouldn’t work because iLok Cloud Servers were affected by the Google Network congestion issues that affected Google Cloud, G Suite, and YouTube.

Although we understand that iLok Cloud is fully functional again, it reaffirms that the iLok Cloud infrastructure is dependent on a reliable internet connection whether that is at the consumer’s end or elsewhere on the system.

What Happened?

Here are some tweets that came to our attention…

Avid Customer Care On The Case

What was interesting is that it was Avid Customer Care who were responding to these and other tweets and keeping the users informed and up to date on what was happening…

Are There Any Workarounds?

It would appear that @ArcadeDaydream had an answer in his question, which is to move your licenses off the iLok Cloud and back onto an iLok, which Avid Customer Care appeared to confirm in their reply…

All Is Well

Then came the tweet that everyone had been waiting for again from Avid Customer Care…

It was all over and we could all get back to being creative.

Well Done Avid Customer Care!

Congratulations to the team managing the Avid Customer Care Twitter account for jumping on this issue so quickly and keeping Pro Tools users up to date with what was happening.

Where You Affected?

Where you unable to use Pro Tools and other plug-ins authorised using iLok Cloud? Did you move your licenses back onto your iLok or did you just wait? Will this, admittedly rare incident, make you think twice about using iLok Cloud. Do share your thoughts and experiences in the comments below.

More On iLok

If you are having trouble with your iLok then we have a lot of help and support articles on using and troubleshooting iLoks as well as help and advice when things go wrong…