When I ran iLok License Manager this morning I was greeted with this message. Would I like to download the new version? I wasn't in the middle of a big job, and seeing reference to the iLok Cloud Support, as well as wanting to see what happened so I could report it to the community, I clicked on the Download Update option.

What Is In iLok License Manager 4.0.0?

The notes in the update window say...

• iLok Cloud Support - This feature requires publishers to incorporate cloud support and release updated software and licenses 
• New sorting for Locations (Cloud, computer, iLoks) 
• Publisher License ID field available in the column view and License Details 
• New firmware for Second and Third generation iLoks (synchronize to update the firmware) 
• Release Date Limit (RDL) supported in licenses 
• Fixed crash if you select some View menu options when you are not signed in 
• Fixed crash if multiple surrender update deliveries as well as some licenses are selected and activated 

What Now?

Once I had downloaded the installer, unzipped it and installed iLok License Manager 4.0.0, I ran the new version and all seemed well at first...

However once I had signed in it appeared that all my licenses on my iLok appeared to have gone!

So I closed iLok License Manager, re-opened it without signing in, and all my licenses were there. To double check all was still OK, I ran Pro Tools and nothing complained so all was well this was some kind of display issue, phew! 

So I went over to the iLok website to see if there was any information there and at the top of the home page I found this message...

It says "If you are having difficulties seeing your licenses in iLok License Manager, please click the "Remove account data saved on computer" button under the Licenses tab of the iLok License Manager's Preferences".

So back to the License Manager and without signing in, opened the iLok License Manager Preferences and selected the Licenses tab....

I clicked on the "Remove account data saved on computer" button, clicked Apply and then OK. Then I signed in, held my breath and all was OK...

It would appear that with iLok License Manager 4, PACE has changed the format of the account data stored on the computer, so if this happens to you, follow these instructions.

Update - PACE Release iLok License Manager 4.0.1

PACE have responded to the problem with an update that they have told us "fixes an iLok License Manager bug where licenses on locations where not being seen after signing into your account following an installation without an uninstall".

I have installed iLok License Manager 4.0.1 without incident but as I have already applied the fix described in this article I have no way of telling if this fix works OK.